Our follower Sam, is a common husband looking to boost his future potential customers. He is thirtysomething as well as wed with 2 little ones. He copes with his family members in leased lodging with the neighborhood council designated housing association. He functions full time 9-5 with the regional council as a human resources policeman as well as is additionally a part-time fully grown student researching Organization Administration two evenings weekly.
Sam mosts likely to almost every residence video game and also around 5 away video games per period, but he is not a period ticket owner. He cant afford the one-off price as well as does not know about the budget plan repayment terms. He usually satisfies a good friend at a neighborhood pub prior to house video games, as he believes it is too costly to consume in the arena.
Sam has a ‘Citizens as well as Advocates’ smart card issued by the local football club as part of a joint venture with the local council. The card is a Football Club Membership Card with a shut handbag, a settlement center that is only legitimate in the arena and also the club’s retail electrical outlets (a closed bag possessed and operated by or in behalf of the club can generate numerous countless extra pounds in added income as well as effectiveness gains).
The ‘Locals and also Supporters’ smart card additionally allows payment by Europay/ MasterCard/ Visa (EMV) and is Local Authority Smart card Standards e-Organisation (LASSeO) & Integrated Transportation Specifications Organisation (ITSO) certified. This indicates that it can be made use of to gain access to council offered services as well as on regional transportation. The card has actually likewise been developed and also encoded according to the arising Specifications for Smart Card Innovation in Stadia.
MONDAY
Sam logs on to the club’s website and also checks the components for the coming month. He decides to buy two tickets for tomorrow nights cup video game, when he will certainly take a good friend from work that has never ever been in the past. Sam simply enters his ‘Residents as well as Fans’ smart card number into the acquisition screen. He chooses to spend for the ticket with the EMV payment. As soon as the purchase is total Sam examine his Commitment points balance and it has actually raised by 200 (100 per ticket) He chooses the ‘print in the house’ option, prints both barcoded tickets and after that sets off for job.
The bus gets here. Sam jumps on as well as provides his ‘Citizens and also Supporters’ card, which shops his ITSO compliant regular monthly bus ticket to the visitor.
At work Sam utilizes his ‘Citizens as well as Supporters’ smart card at the office complex gain access to control visitor. This permits him to open the main entry door. Due to the fact that the card likewise serves as Sam’s personnel pass it also has his photo and gives him accessibility to his office and also various other pertinent locations in the building. At lunchtime Sam is busy so he decides to eat at the personnel dining establishment. A lot of personnel have council issued cards for Gain access to ID and to spend for food yet Sam’s can utilize his ‘Citizens and also Supporters’ card in all council team dining establishments. However, the e-purse utilized in council dining establishments does not allow Sam to accru points, unlike the various other e-purse likewise on the card.
At 17:00 Sam leaves the workplace and also travels residence on the bus once again utilizing his ‘Homeowners as well as Supporters’ card, which shops his ITSO compliant month-to-month bus ticket.
Monday is among both nights a week that Sam participates in a part-time training course held at the football club conference centre.
Sam drives to the stadium as well as presents his ‘Locals and also Fans’ smart card to the parking obstacle. This opens as the CRM system tells it that Sam is Examining tonight so is qualified to complimentary car parking. Once the nights study mores than Sam leaves the car park making use of the ‘Residents and also Fans’ card to open the exit obstacle.
When Sam gets residence he checks his Loyalty Points balance once more as well as sees that he obtained 50 factor for participating in college, as belongs to a local ‘Self Growth’ programme run by the council and also sustained by local companies.
Number of uses of the ‘Homeowners as well as Fans’ card. (10 ).
Week in the Life of a Football Advocate with a Resident’s Smart Card
Part 2 of 8
TUESDAY
Sam follows his normal routine utilizing the ‘Citizens as well as Fans’ smart card on the bus and also to access his office complex. At lunch time he goes in to the local library and also borrows a book relating to his Company Administration training course. He makes use of the self-service desk as well as offers the ‘Citizens as well as Advocates’ smart card to register the funding of guides, as the card also works as a library card.
Sam determines to go straight to the football club from the office as well as meets his pal outside the stadium. Sam knows that he has neglected his ticket, yet is not concerned as he simply mosts likely to the club store where they reviewed his card and also validate he was provided with a legitimate ticket. They after that validate the gain access to control system to accept the card. (Actually Sam did not require to do this as when he made use of the card to ID himself on the internet the previous day when buying the tickets, the card and the barcoded ticket were automatically added to the accessibility control system as legitimate for entrance for this game. The system however would only accept the initial type i.e. card or ticket for access, once one type had actually been utilized the 2nd would be instantly rendered void this is for safety and security and earnings protection functions.).
Sam’s buddy gets here as well as they both get in the stadium Sam with the ‘Locals and also Fans’ smart card as well as his close friend with his very own barcoded ticket. In the stadium Sam and also pal both get a beverage as well as something to eat. As Sam has the ‘Residents as well as Supporters’ smart card he goes straight to the cashless repayment line which is much shorter than the cash line up. To increase take-up of the new ‘Residents and Fans’ card there is a discount rate on all items when paying with the pre pay e-purse. Sam pays utilizing the shut e-purse and also he is served quicker than his close friend who is paying with cash money. Sam additionally conserves cash. Sam then receives a text from the football club Occasions Team thanking him for entering the arena early and offers him a BOGOFF (Buy One Get One Free of charge) offer on the new line in pasties from a neighborhood bakers if he utilizes his shut e-purse for payment.
Sam as well as close friend watch the first half during which Sam covers up his e-purse on his ‘Homeowners and also Fans” smart card by text message Then at half time he takes advantage of the BOGOFF offer.
After the suit pal Sam utilizes his ‘Residents as well as Advocates’ smart card for the bus journey residence. At home Sam checks his commitment account and also sees a total of 125 new points from his acquisitions and also because he went into the stadium early.
Variety of uses the ‘Homeowners and Fans’ card. (10 ).
Week in the Life of a Football Fan with a Homeowner’s Smart Card.
Part 3 of 8.
Wednesday.
Sam follows his usual regular into job making use of the ‘Residents and also Fans’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.
When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.
After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.
At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.
Number of uses of the ‘Residents and Supporters’ card.( 14 ).
Week in the Life of a Football Supporter with a Resident’s Smart Card.
Part 4 of 8.
Thursday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.
Sam has study leave in the afternoon and travel smart watch home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.
As Sam is registered as a mature student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.
Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.
When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.
Number of uses of the ‘Residents and Supporters’ smart card (12 ).
Week in the Life of a Football Supporter with a Resident’s Smartcard.
Part 5 of 8.
Friday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to the councils ‘One Stop smart watch Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.
As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.
After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.